Refund Policy

Refunds

If you are not completely satisfied with your purchase, we are here to help.

1. Damaged or Broken Bottles

Wine is a fragile product. If your shipment arrives damaged or if bottles are broken during transit:

Please take a photo of the damaged package and bottles
Contact us at admin@bluet.me
We will provide a replacement shipment or a full refund for the damaged items at no additional cost to you.

2. Order Cancellations & Incorrect Addresses

Before Shipping: You may cancel your order for a full refund at any time before it leaves our warehouse.
In Transit: Once an order has shipped, it cannot be canceled.
Address Errors: If a shipment is returned to us because of an incorrect address provided by the customer or failed delivery attempts (someone 21+ must be present to sign), a re-shipping fee may apply.

3. Taste Preference

While we hope you love BLUET, we cannot offer refunds or exchanges based on personal taste preferences or “buyer’s remorse” once the bottle has been opened.

4. Refund Process

Once your return or claim is approved:

Please allow 5–10 business days for the credit to appear on your statement.

Refunds will be processed back to your original method of payment.